Return / Refund Policy

At Dress by HMS, we want you to be satisfied with your purchase. Please review the following policy before placing your order.

1. Return Eligibility

A return or exchange may be considered if:

  • The product received is defective or damaged.

  • You received an incorrect product or design.

  • The product received does not match the product ordered due to an error on our part.

To request a return or exchange, you must contact us within 48 hours of receiving your order.

2. Conditions for Returns

Returned products must:

  • Be unused and unworn.

  • Be in their original condition.

  • Have the original packaging, tags, and accessories, where applicable.

  • Not have been washed, altered, damaged, stained, or otherwise used.

Products that do not meet these conditions may not be accepted for return or exchange.

3. Unstitched Products

Most products sold by Dress by HMS are unstitched fashion products. Customers are advised to carefully review the product images, description, fabric details, measurements, color information, and other available details before placing an order.

Once an unstitched product has been cut, altered, stitched, washed, or otherwise modified, it will not be eligible for return or exchange.

4. Wrong or Defective Product

If you receive an incorrect or defective product, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Clear photographs/videos of the product

  • Description of the issue

After reviewing the claim, we may offer a replacement, exchange, or refund where applicable.

5. Change of Mind

Returns or exchanges due to a change of mind, personal preference, or failure to like the color/design may not be accepted.

Customers are encouraged to carefully review product details before placing an order.

6. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the return and the original payment method.

Shipping and delivery charges may be non-refundable unless the return is due to an error or defect attributable to Dress by HMS.

7. Sale and Promotional Items

Products purchased during special sales, clearance offers, promotional campaigns, or other discounted offers may have different return or exchange conditions.

Any specific terms mentioned with a promotional offer will apply to that purchase.

8. Return Shipping

If the return is due to an incorrect, defective, or damaged product caused by Dress by HMS, we may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for applicable shipping charges.

9. Non-Returnable Items

The following may not be eligible for return or exchange:

  • Used, washed, altered, or damaged products

  • Products without original tags or packaging

  • Customized or altered products

  • Products purchased under a non-returnable/clearance offer

  • Products returned after the specified return period

10. How to Request a Return

To request a return or exchange, contact Dress by HMS through the contact information available on our website and provide your order number and relevant details.

Our team will review your request and provide further instructions.

Dress by HMS reserves the right to approve or reject a return request based on the applicable conditions of this policy.